We create every product delightfully & each finalized piece of jewellery undergoes several quality checks before reaching the client. Our return policy is proposed only when the products are damaged in transit or a wrong product.
If you have received any product with an issue, we are always here to help you.
Are all products eligible for a Return?
Without any irregularities in the product, there will be no refunds.
What is the return process?
If you have received a damaged product please reach out to us through email/whatsapp
The product should be in its original condition with the original packing, box, invoices, warranty cards (if any) and tags intact.
Eligible products can only be returned within 3 days after the delivery date.
To get a refund for your damaged product send us the following details:
Couple of images of the damaged product
Within 24 hrs, you shall receive a reply from our team and tracking details for the damaged product to be picked up
After we receive the product, the quality will be checked
Once your return has been approved, we would process your refund.
Please allow a time period of 7 days for the entire return process to be completed.
No products until and unless damaged in transit or carrying any manufacturing defects, are eligible for return and refund.
Products on SALE are not eligible for return and refund.
We request you to not accept parcels that have been torn or unsealed before you receive it.
NO customised products are eligible for refund until and unless you have received the wrong customisation of your product OR the product has a manufacturing defect. To claim a refund for your customised product, follow the return process instructions as mentioned above.